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degemed ral ral Clinic for Internal Medicine and Orthopedics
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40 Jahre Birkle-Klinik

QUALITY MANAGEMENT

Nowadays, quality plays a primary role in health service and hospital systems. Patients are now more critical than in the past. Prior to registering with the clinic or hospital, they are looking very closely at the health-related services offered. However, quality management is not only important for patients, but also for the Birkle-Klinik as a healthcare provider since it must provide its services and care in a systematic, organized and structured framework. Within this framework, the Birkle-Klinik aims at continuously improving and maintaining the best healthcare services possible.

CERTIFICATIONS

The framework of our quality management is based on our own goal and the requirements of the international standard DIN EN ISO 9001:2015 of the German Society for Medical Rehabilitation (DEGEMED).

The successful development of our quality management was first attested to the Birkle-Klinik in 2009 by certification. The maintenance and further development of the system was re-certified in 2018.

Certificate EQ Zert ISO 9001:2015

Certificate DEGEMED

"Hands hygiene initiative"

Participation in the „Aktion saubere Hände“ - hands hygiene initiative, coordinated by the Charité Berlin.


Bronze certificate for the years 2018 and 2019.


 

We have been awarded the RAL quality mark "Competence eat right". With this certificate, we are subject to regular reviews by the RAL-Gütegemeinschaft Ernährungs-Kompetenz eV. (RAL Quality Assurance Association for Nutritional Competence)

Certificate RAL



The Birkle-Klinik is a fully recognized member of the Kneipp Bund e.V. (German registered Kneipp Association).

COMPLAINT MONITORING

We offer our patients and guests the opportunity to communicate their requests, complaints, and suggestions, as well as dissatisfaction or criticism. If necessary, please ask us for the appropriate questionnaire.

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